I have over 30 years experience working in the public sector, specialising in law enforcement and partnership working.
Throughout my career, I have seen time and time again the importance of clear communication and the consequences when things go wrong.
We need to move on and generate a culture where communication is not taken for granted, where we are careful with our words to ensure they are suitable for the audience and to encourage questions to check for clarity. Only then can we begin to engage a workforce that is confident and open.
Effective communication coupled with a restorative approach to tackling workplace issues; creating an environment where it is okay to apologise or admit something went wrong will provide the transparency and honesty, often lacking in today's world.
Those who know me will know that I like to keep things simple! "It's not rocket science" and "I don't do rocket science" are two of my favourite sayings. Not because I have anything against rocket science or those who study it, far from it!
We need to get back to some basics, effective communication, active listening and restorative approaches are simple yet incredibly effective ways of dealing with the stuff, that we all have to deal with day in and day out.
To support this, I have developed the ABC (told you, no rocket science!) of respect and restore:
It really is that easy!